Frequently Asked Questions

Everything you need to know about our premium knitwear and shipping services.

What is the standard delivery time for orders?

For UK orders, we offer standard delivery within 3-5 working days. International shipping times vary by location, typically ranging from 5-10 working days via our trusted global couriers.

How do I return an item for a refund or exchange?

We offer a 28-day return policy. Items must be in their original condition with tags attached. Simply use our online returns portal to generate a label and drop your package at a local collection point.

How should I care for my Alan Paine knitwear?

To maintain the quality of our wool and cashmere, we recommend hand washing in cool water with a specialized wool detergent or professional dry cleaning. Always dry flat to prevent stretching.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific destination and order weight.

How can I find my correct size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for chest, waist, and sleeve length to ensure you find the perfect classic or slim fit.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.